All parcels sent by MothWood crystals within Australia are sent tracked, and packed adequately to withstand the rigours of road transport and bulk handling, at checkout you can choose:
Parcel post (Standard tracked postage)
Metro 4-6 business days
Rural 5-7 business days,
Express post (Express tracked postage)
Metro 2-3 business days,
Rural 4-6 business days,
We use Australia Post shipping calculator to automatically estimate the costs of your postage.
All international parcels sent by MothWood Crystals are sent tracked via International Standard postage, which is Regular Tracked service and delivers in 6-14+ business days. Please be aware some countries will hold the parcel for a few days to clear customs before reaching its destination, MothWood Crystals do not cover any costs that may be incurred to you by your country’s vat or customs.
Due to our rural location we deliver twice a week Mondays & Thursday’s, All completed paid in full orders will be sent on either of these two postal days closest to payment received & cleared. If either of these days fall on a public (WA) holiday, then orders will be sent next business day the post office is open. Peak Holiday periods postal days will increase to every second day.
After making your purchase you will be sent your tracking number via email, to track your item within Australia follow this link: http://auspost.com.au/track/track.html
If your parcel delivery status past it’s due date please check link above or email us firstname.lastname@example.org & we can do our best to help locate it with Australia post.
Delayed timings are subject to Australia Post and shipping provider services. MothWood Crystals cannot assume responsibility for any delays by postage provider.(Some delays may be incurred with Aus Public holidays)
MothWood Crystals holds no responsibly within Australia or International undeliverable orders placed by customer entering incorrect personal information name/address at checkout. Please email us email@example.com, immediately with any errors so we can adjust on your order before shipping. MothWood Crystals assumes no responsibility for items lost/stolen once delivered from the receiver’s premises, all parcels are sent tracked to ensure safe trackable delivery.
Insurance/Extra cover ~ If your purchase is valued over $100> domestic shipping within Australia we now automatically cover the extra insurance cost for you with Australia Post. (Please note Insurance/Extra cover is not available add on to purchase for international orders ~ Australia Post has no liability pursuant to section 34 of the Australian Postal Corporation Act 1989)
$150 Free Shipping Offer ~ MothWood Crystals is excited to offer to our loyal customers free shipping to all domestic (Within Australia) orders over $150 in one transaction. Doesn’t not apply to stockpiled orders.
‘Green’ Packaging ~MothWood Crystals is striving to make earth conscious ‘greener’ packaging options for our shipping, great care is taken in packaging each and every parcel we send out. You may notice less plastic and more biodegradable recycled options are used, this reflects in our competitive shipping costs.